Pick a scenario
The call card tells you who you’ll talk to: who they are, what mood they’re in and what the goal is. Your team tunes the difficulty itself.
AI conversation training
Practice calls with AI,
not on your customers.
Get on a call, or chat, with an AI counterpart: an annoyed customer, a hesitant client or a strict recruiter. When the conversation ends, you get concrete feedback and know exactly what to work on.
Woxa is a web platform for practicing conversations with an AI counterpart: phone calls, chats and sales conversations, for example for retail store staff. It was developed by the Konecta group for call centers, sales teams, retail stores and customer support. New hires practice difficult situations before they face them for real, and team leads see progress in numbers, not gut feeling.
- SSO-ready deployment
- Interface in 10 languages
- Runs in the browser, no install
AD
Anna Dvorak
AI customer · indecisive, in a hurry
I really don’t know… I’d need to think it over.
I understand, Ms. Dvorak. What if I sum it up in two sentences, so you can decide for yourself?
Live transcript and objective tracking
87
AI score
Realistic AI callsVoice and chat trainingFair score from weighted objectivesReplay with an AI coachTeam leaderboardAI insights for every agentBadges and streaksFaceFit facial trainingScenario studio with versioningQA and golden callsKnowledge base with AI answersTeam goals and certificatesCompany login and separate workspacesWorks behind corporate firewalls10 interface languages
Built inside the Konecta group, which runs contact centers worldwide. We train the way real calls happen.
Seconds
from end of call to score and feedback
100 %
of sessions with transcript and feedback
Voice & chat
two ways to train in one platform
10
interface languages for international teams
How it works
AI call training: from scenario to feedback in minutes
No courses, no waiting for a trainer. Training that fits between two meetings.
Call, or write
The AI counterpart talks, hesitates, objects and even gets upset like a real person. Train by voice with a live transcript, or in writing via chat. All right in the browser.
Get a fair score
AI evaluates the conversation against the scenario’s weighted objectives. No lottery: same performance, same score. Plus concrete recommendations on what to improve.
Features
Everything that turns nerves into confidence
Practice calls and chats, fair scoring, an AI coach and analytics for call centers and sales teams. All in one place.
Realistic AI calls and chats
The AI counterpart has a personality, a mood and its own voice. It speaks naturally, interrupts and reacts to what you actually say. And when your team writes more than it calls, the same scenario works in chat, with the same fair evaluation.
Fair, repeatable scoring
Every scenario has weighted objectives. The score is computed from preset weights, not an evaluator’s mood: the same performance means the same number, today and a month from now.
Replay with an AI coach
A recording, a heatmap of strong and weak moments, an annotated transcript and a look at “what was going on in the customer’s head”. Every call is a lesson.
Gamification that keeps the pace
Badges for milestones, daily streaks and visible progress. Training people come back to on their own.
FaceFit
Facial training in front of the camera. Articulation exercises with rep counting and instant real-time evaluation.
Scenario studio
Upload a script as PDF or Word and AI drafts the scenario: customer card, weighted objectives and tips. Every edit is versioned and rolling back is one click.
History and measurable progress
Every session is saved. Everyone sees their score develop over time. Progress stops being a feeling and becomes a number.
Overview for leads and QA
Quality and scenario analytics with CSV export, daily, weekly and monthly leaderboards, and AI summaries of each person’s strengths and gaps. Golden calls serve as a model, and AI shows what a call missed compared to them.
Enterprise foundation
Unified company login (SSO via SAML and OIDC), separate data for every brand, roles, projects and an interface in 10 languages. The Enterprise plan adds your own logo and colors.
Knowledge base with AI
Product information, procedures and scripts in one place. Agents ask in their own words and AI answers from your articles.
Team goals and certificates
Monthly, quarterly and one-off team goals with a weekly e-mail summary. When a goal is met, the certificate is issued automatically.
Buzz CopilotBeta
An AI assistant for leads and QA: it drafts a new scenario or an edit to an existing one and shows the change for approval before it is saved.
Replay coach
Every call is a lesson.
If you know how to read it.
The score tells you how the call went. The replay shows why. Second by second, with AI coach commentary at every key moment.
- Call recording with a synchronized transcript
- A heatmap shows exactly where the call lost ground
- The AI coach comments on specific lines, not generic phrases
- A look inside the customer’s head: why they reacted the way they did
Call recording · 6:12
Score 87OpeningObjectionsClosing
AI coach · 3:41
Great reframing of the price objection. Next time, let the customer finish two seconds longer, you cut in twice.
Inside the customer’s head
“The price still bothers me, but I like that nobody is pushing me…”
Team leaderboard
This week- CL92
Clara H.
24 sessions
- 2TM88
Thomas M.
19 sessions
- 3PW84
Petra W.
21 sessions
- 4JS76
Jacob S.
12 sessions
AI insight · Jacob S.
Strength: opening the call and building trust. Focus on: handling the price objection, he skipped it twice without an answer.
For team leads
Finally see who is growing.
And who needs help.
Every session counts toward the team overview. Leaderboards keep motivation up, trends show each person’s development, and AI sums up where each of them excels and what to work on. A team performance meeting in five minutes, with numbers instead of impressions.
- Team leaderboard for the day, week, month and all time
- Each agent’s score development over time, not just the last call
- AI summary of strengths and gaps for every team member
- Golden calls as a model new hires replay on their own
For teams and enterprise
For every team
where the spoken word decides
Call centers and contact centers, sales teams, retail stores, customer support and interview preparation. From a pilot with one team to a rollout across brands and countries. Team leads see leaderboards and each person’s progress, IT gets security and governance it is happy to sign off on.
Contact centers
New hires practice with annoyed and hesitant customers, and trainers see the score of every call. Golden calls serve as the benchmark.
Sales
Handle objections, such as pushback on price, again and again without risking a deal.
Retail stores
Store staff practice customer conversations, such as recommending a product or handling a price objection, before they are behind the counter.
Customer support
The same scenario by phone and in chat, with the same fair scoring.
Recruiting and interviews
Candidates try a sample call without an account and you see the result right away.
Company login
Single sign-on connected to your company accounts (SSO via SAML and OIDC). Accounts are created automatically on first sign-in, or only for invited people, depending on your settings.
Separate workspaces
Every brand or market gets its own workspace with its own scenarios, users and data. On the Enterprise plan also with its own logo and colors, so the platform looks like yours.
Versioned scenarios
Every scenario edit is saved as a version. A change gone wrong? Roll back with one click, including the voice agent.
Ready for expansion
An interface in 10 languages, from Czech and Slovak through Polish and Hungarian to German, Spanish or Turkish. Scenarios and feedback in the language of the market you are entering.
Security and integrations
Built to pass IT, security and procurement
Woxa is made for companies with strict rules. No installation, no special ports, just standard HTTPS, full control over who sees what.
SSO via SAML and OIDC
Sign in with company accounts, with roles for agents, team leads, QA and reporting.
Works behind corporate firewalls
Voice runs over a standard secure browser connection. One-click connection diagnostics.
Hosted in the EU
The application, database and storage run on Google Cloud in Frankfurt. Voice and AI evaluation are provided by contracted sub-processors ElevenLabs and OpenAI. Encrypted transfer, GDPR-compliant processing.
REST API
Users, sessions, transcripts and analytics via an API with scoped keys and rate limits. Available on Pro and Enterprise plans.
Audit log
Every admin change and every sign-in is recorded. Deleted data can be restored.
Recruiting links
Candidates try a sample call without an account and you see the result right away.
FAQ
What we get asked most often
How long does deployment take?
We get a pilot with one team running within a week. We prepare the scenarios together with you. Your script or source materials help, but they are not required.
Does the AI counterpart sound robotic?
No. It speaks with a natural voice, hesitates, objects and reacts to what the agent actually says. The best way is to hear it, which is why we start with a demo.
Do agents need to install anything?
No. Everything runs in the browser, all you need is a headset and your company login. No installs, no IT burden.
Does it work for written communication too?
Yes. Alongside calls you can train chat: the same scenario, the same counterpart and the same fair evaluation based on weighted objectives.
What happens to recordings and data?
They stay in your separate workspace. The application and storage run in the EU (Google Cloud, Frankfurt); voice and AI evaluation are provided by contracted sub-processors ElevenLabs and OpenAI. Everything is covered by a GDPR data processing agreement, and you control who sees what through roles in your team.
Which languages does Woxa support?
The interface is available in 10 languages: Czech, Slovak, English, Polish, Hungarian, German, Spanish, Italian, French and Turkish. The AI counterpart speaks the same 10 languages, and agents get feedback in the language of the scenario.
Does it work behind a corporate firewall?
Yes. Voice training runs over a standard secure browser connection, with no special ports. If something is off, connection diagnostics shows the cause in one click.
Can Woxa connect to our systems?
Yes. Connect company sign-in via SAML or OIDC, and on Pro and Enterprise plans use the REST API for users, sessions, transcripts and analytics. Data can also be exported to CSV.
How long can a practice call be?
10 minutes by default; longer calls can be set per scenario, up to tens of minutes if needed. Useful for more complex sales negotiations.
How much does it cost?
The price depends on team size and training volume. We start with a pilot, and we prepare a tailored offer at the demo.
Want to hear the difference?
We’ll get in touch and arrange a demo. You don’t need to prepare anything, and if you like, we’ll show Woxa on your own script.
GDPRHosted in the EUEncrypted transferSSO / SAML